Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

SIM card won’t let me call or text

HiNew iPhone 11 Pro received today, I have put in the new SIM card but I am still unable to text or call. I’ve tried to text the 20220 number to swap my sim but it won’t let me do that.Any advice on how to solve this?Thanks

Resolved! Payed price for old tariff despite changing to new tariff online

I recently changed my tariff on o2 to the 18month 5gb sim only unlimited mins and texts tariff @ £12 p/m yet my latest bill came out as the price for my previous tariff @ £13.32 which was a 2gb 12month unlimited mins and texts plan. Looks like the ne...

Suspend my pay monthly

Hi, I'm currently abroad and won't be using my phone for a while so I want to suspend my pay monthly, so that I don't waste and can continue again when I'm back in the UK. I think because I am abroad, i cannot access the chat and cannot make calls to...

Resolved! Multiple accounts

I just set a third account using my usual email address, now I can't access my other two accounts which don't seem to be linked to my email address anymore.When I try and reset the log in details for my main number I input the verification code and I...

Resolved! Locked Phone

I have a SIM only Pay Monthly contract with O2 and I'd like to buy a new phone from someone online. Their phone is an upgrade and is locked with O2. Will I be able to use the new phone with my O2 chip?

Delivery

I make a phone contact and I should to receive my pack by post but I didn’t receive anything.What can I do?

Change my phone number

Can anyone advise me how I can change my phone number

Payment managment

I was wondering if there is another way of contacting the payment managment team other than phone i.e. Email. Reasons for asking I have bad anxiety and find it hard to talk to someone on the phone without having a panic attack

Phone disconnected

I know these are testing times and staff numbers are low but it’s proving impossible to get anyone to reply to emails/tweets/messages and the customer phone line won’t let me through.Please can someone tell me why my phone has been disconnected and h...

Accessories

Hello people. Just wondering if anyone could shed some light for me as speaking to someone from o2 seems far fetched atm! Basically I ordered the Apple Watch on myo2 app states next day delivery which I understand will not come on a Sunday so was exp...

O2

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