Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Can I change my order once completed need to change colour of phone

Hi everyone, do you know if I can change my order as I have ordered the wrong colour of phone

Resolved! Mms

I get text messages from O2UK saying Mms DOWNLOAD. wtf? Im not going to juat download random stuff. How do I stop it?

Resolved! Ordered new phone, date available now changed?

Hi, I’ve just ordered a new pay monthly phone to collect from a local store. It says it’s available today, so I chose to collect instead of paying for delivery tomorrow. Anyway on the email I received after ordering it now states it’s estimated for 4...

Resolved! Planned network upgrades

Hi! Bit of a long shot but is anybody in the Corby area? I got a text two weeks ago saying my signal would come and go today due to essential work being carried out in the area. That's fine but I remembered I got a text last week saying the same thin...

Resolved! Damaged phone

Droped my phone and smashed the screen no insurance can 02 help?

Resolved! My Account

I want to cancel my SIM only contract

Resolved! Deposit

How do you claim back your deposit when starting a new plan

Resolved! I am abroad and have no service

I am abroad in Spain, I have No service... I have turned Data roaming on and took my SIM card in and out... I have also tried to manually connect to a network.. nothing seems to be working!

Where is my new Samsung s10 plus? DHL say it has been out for delivery since yesterday...

...it is STILL not here. I've now had to take a day off work to get this sorted, as I need the phone for my job. I've since rung DHL and they say it was scanned onto the van yesterday but now THEY DON'T KNOW WHERE IT IS?!?!?! I'M PAYING ALMOST £1000 ...

Resolved! Upgrade fraud - scared

I received a load of emails this evening (22:30) stating I had upgraded my phone and that it would be delivered tomorrow, and a separate text message asking me to click a link to agree to the phone plan credit agreement which I did not. The online ch...

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