Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

2x iPad Pro order not received

I ordered 2 x iPad Pro (2020) on Saturday afternoon, selected delivery for Tuesday 14th. All confirmed. I realised after ordering that my old email address was being used, so I updated it. However I didn’t receive any email confirmations, assume they...

Unable to contact one number

Hi I have just moved to O2 and now can no longer contact one number... my wife. I have chescked that she hasnt blocked me, I have put my SIM in a different phone and couldnt contact her, I have updated my Iphone and have carried out all the guidance ...

Order not recieved

I ordered something on 9/4 understanding it was bank holiday weekend and next day delivery was 14/4 yet I'm still to receive my item.. Anyone else had issues with delivery? On my o2 tracking it says that the status is complete

Resolved! New phone is faulty

I have had my new phone for 14 days and it has developed a fault. I have been in touch with the manufacturer who ran through a sequence of attempts to clear the fault but it persists. They admit that my phone is faulty and I should send it in for rep...

Bringing my number to o2

Hi All, Was just wondering how long does it take for the number tranfer to complete. I put in the request to bring my number to o2. PAC code was received and online form filled on Tuesday 14/04/2020 around 3pm. U to now, nothing is hapening. i was in...

New phone lost in transit

I upgraded to a new phone on 3rd April. It was due to be delivered on Tues 7th, DHL delivery status was changed from out for delivery, to 'delayed' - today is the14th April, and I have followed the delay up with both 02 and DHL over 5 days, i have be...

Sim only contract

I'm looking at changing to a sim only contract. There's one for £20 per month for 100GB but it says in small print 'ends May 13th'. Does this mean the offer ends then but if I take out the contract now it will be £20 for 12 months or does it mean if ...

Upgrade being processed

So I upgraded my phone on Tuesday morning and everything was fine and confirmation email said next day delivery. I was a bit skeptical about this due to the virus which is understandable.It's Wednesday evening and I've not received a dispatch email a...

Order

My order has been dispatched but I’m unable to track it on my02?

Resolved! Chargers on my phone

I need to find out if they have removed my extra charges

O2

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