Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 123788 Views
  • 27 replies
  • 5 kudos

How to get invoice?

Hello, I have recently bought a handset from O2 online, however I haven't received an invoice for it. Customer service promised to email it, they never did. So I was wondering, how can I claim AKG headphones from samsung without an invoice as I am st...

seraphis by Level 1: Joiner
  • 1605 Views
  • 3 replies
  • 0 kudos

Resolved! Upgrade woes

Hi all, I’m looking to upgrade and I’ve found a contract with CPW for an iPhone X 64gb £38 per month and £249 upfront. They’ll give me £305 for my phone. O2 direct similar contract will cost me £300 more over the 24 month period.I’m currently on a si...

Alex1 by Level 1: Joiner
  • 718 Views
  • 6 replies
  • 0 kudos

Damaged Phone in Costa Rica it doesnt work.

I had my phone ran over today here in Costa Rica.. I am a pay monthly customer and have insurance.Ho do I go about getting a replacement as i reside in Costa Rica for the next 3 months.

Sanjose1 by Level 1: Joiner
  • 542 Views
  • 3 replies
  • 0 kudos

Resolved! Number porting - processing times

Hi, How long does it take to port my number to O2 if I have PAC code ? I am porting from Three mobile. Ofcom says it should be done within 24 hours. Practically how long does it take ? Anyone had bad experiences. Where should I complain if it takes m...

Anonymous by Not applicable
  • 21656 Views
  • 25 replies
  • 1 kudos

Resolved! Cancel Order

Hi Can you please cancel the following order ms-3113613186 Thanks

harv by Level 1: Joiner
  • 607 Views
  • 2 replies
  • 0 kudos

Still cant redeem my Netflix offer. What is going on?????

21 days in for me now and no email about my offer. Also tried doing it manually through the supplied link in other posts with no joy. Goes through the verification and says go to netfix and the offer is automatically added but nothing happens or gets...

Network settings

I have a new, unlocked iPhone. I have inserted the sim and applied any updates, but it is not connecting to your network. I cannot make or receive calls or texts. I have removed the sim and reinserted it.

Loisemma by Level 1: Joiner
  • 1471 Views
  • 16 replies
  • 0 kudos

Resolved! Paying ur bill

How do you change the date of your direct debit date

Donxc by Level 1: Joiner
  • 870 Views
  • 4 replies
  • 0 kudos