Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 455637 Views
  • 2 replies
  • 2 kudos

Resolved! No 3G or 4G signal in busy areas

I have an Iphone 13 Max Pro on an unlimited tariff. Whenever I am in a city centre with a lot of people or at a concert or gig with large numbers of people I have no service either 3G or 4G so I can't get in touch with anyone by text, voice or Whatsa...

Mazcross by Level 1: Joiner
  • 2222 Views
  • 5 replies
  • 0 kudos

Resolved! sim not provisioned for voice

Hi can anyone help, i got a new phone (upgrade) and got a new sim (5G) and i keep getting a message saying "sim not provisioned for voice" what does this mean and how can i fix this? Kind regards Jay

JC13 by Level 1: Joiner
  • 2527 Views
  • 4 replies
  • 0 kudos

Cannot view bill

I switched over to a new provider yesterday 27/10 but now am unable to view my last bill dated 26/10 on my O2 which is higher than I expected.

CB3 by Level 1: Joiner
  • 970 Views
  • 4 replies
  • 0 kudos

Resolved! Loyalty troubles

Hi everyone, im having trouble accessing my loyalty bonus thanks to my wife. I transferred my old number and when I text loyalty it doesn’t seem to work

Dan86 by Level 1: Joiner
  • 572 Views
  • 1 replies
  • 0 kudos

Resolved! Leaving o2

I have switched my provider and I am looking for some advice regarding leaving o2 ...is it an automatic process or do I have to speak to someone to cancel

John251 by Level 1: Joiner
  • 586 Views
  • 1 replies
  • 0 kudos

Resolved! Can't find track my order page

Hi why can't I find the track my order page on the my o2 page so I can track my order I am signed up and everything x thanks in advance x

Anonymous by Not applicable
  • 72269 Views
  • 20 replies
  • 0 kudos

Resolved! O2 insure

Hi I need to speak to someone regarding my phone to put through the insurance

Daniekle by Level 1: Joiner
  • 528 Views
  • 1 replies
  • 0 kudos

Resolved! Fault on iPhone 12

We have received our iPhone 12 under my daughter number but I’m the account holder. The o2 shop said the battery has blown and we needs replacing. Please advise as having trouble getting through on the phone

Susiemac by Level 1: Joiner
  • 557 Views
  • 1 replies
  • 0 kudos

Resolved! Extras

Hi, I need some help. I activated my extra for DisneyPlus and it says it's active and renews in April 2022. But it's not been applied to my Disney Plus account. It says my sub runs out 17th of November when logged in to Disney Plus. Did I do somethin...