Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Non delivery

My new phone has not been delivered, DPD tracking said at 21.09 delivered 23.59??? Still nothing 7 days later. Reported to O2, apparently waiting for DPD to investigate. Cost of phone has been added to my plan even though it's not arrived!!!

Blue light discount

Hi all I was wondering if anyone has figured out how to apply the blue light discount to the refresh contract. Can’t seem to find it anywhere

Resolved! Nintendo switch

I've ordered an nintendo switch said I couldn't get the order gone onto my online banking and the £30 upfront fee has been debited from my account but had no confirmation email and can't see anything on my 02 app can anyone help?

Resolved! Old mobile number

Is there anyway someone can assess my old number, I need a code that Facebook have sent but obviously can access it, I need to assess my business account but can't. Please help

Resolved! How do i remove Sync 1?

I had an esim on my apple watch but was not using it.How do i cancel this?I removed it via the applewatch app on the iphone but it warned i might need to contact my provider. Cannot see anything on o2 page to help.Can someone shed some light?

Can't afford

I can't afford my contract what can I do

Resolved! Monthly sim activation

I recently joined o2 and received my phone and SIM card today, I rang 202 to activate my new monthly sim but as of now I’m still not connected on the network, does it take a full 24 hours to fully activate the SIM card?

Resolved! Contract SIM activation

Took out contract SIM today. Person in shop said it would work when I put it in my new mobile phone. Oppo a54 5g. But it is not working. How do I active it to work?

Resolved! Absolutely fuming- my service was suspended but my direct debit is to come out on 08.01!

Tried calling my family today just to find my services were suspended- the bill is NOT overdue as Direct Debit is to come out on 08 January! Customer services today are completely non existent! Automated service is useless. What the hell am I suppose...

Resolved! O2 recycle

I've returned my phone and received the payment as agreed, but not the extra £150 for buying a galaxy s21 5g. Any idea how I can contact someone to check what's happening?

O2

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