Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Overdue

I am over due my bill. I am vulnerable and need to stay connected for calls from counselling and doctor can I not get a web chat?

Resolved! Roaming receiving calls

HiI am using roaming in Romania and as far as I understand, I am able to call UK numbers at the usual rate, but can I call Romanian numbers at the same rate too? Also, if people from Romania call me on my UK number when I'm in Romania, will it cost t...

Resolved! Transferring contracts

Hi i have a pay monthly contract which is used by my son he wants to start his own pay monthly contract but doesn’t want to lose the number (which he’s had for years) is it possible for the number to be transferred to him if he started his own pay mo...

Resolved! Old number wanted for my new phone

I have just got a Samsung galaxy s21 5g which also came with a new number on the sim card provided. However I want to keep my old number I have used for years from my previous phone. How do I do this? (Both are still active and in use on the o2 netwo...

Resolved! Pay my bill

Can I get sent a link to pay my bill. I access my 02 but it says I have no products in the account and my phone has been cut off so I cannot call from my phone. I do not have another number to call from either.

Resolved! Re extra charges

Why do i pay for emojis and am regularly going over my spend cap. Picture messages are draining my free allocation

Resolved! Esim query for iPhone/watch/ipad

Hello all,I’ve got the following devices: iPhone 12 Pro, iPad Pro and Apple Watch Series 7, all of which have Esim capability. I’ve tried to do some research but I’m really confused about Esim and I’m not sure it offers what I need - I was hoping som...