Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Keeping Old Number

I received my new O2 sim through the post today (switching from Giff Gaff to O2).I have stuck it in the back of my phone and I now have a different, new, mobile number. At the time of ordering this new sim, I requested to keep my old number and sent ...

Resolved! How do I remove a family member's number from my account that I no longer wish to pay?

Hi, I'm looking to find out how to remove my mum's number from my account, as I no longer wish to pay her contract.

Resolved! Will my current deal just run out

Do have to close this account or will it just automatically end at the end of its term? It’s ended and offering me upgrades but new deals are better than the upgrade options so I want this deal to end and finding it very difficult to get in touch

Resolved! Phone

Could someone please tell me how long should take for me to receive my phone if it's out of stock but is being processed am a tad confused

Resolved! Cancel a bolt on

I bought a data bolt on yesterday and didn't realise my data renewed soon so don't need it but I can't find anywhere to cancel it, does anyone know how to cancel it without ringing them??

Resolved! Sri Lanka

Please could someone advise the best way to use my phone on my holiday to Sri Lanka for two weeks on 24/2/22

Resolved! I can't seem to call O2 customer service from my ph0ne

someone please send direct link to o2 online customer service chat

Resolved! Bill

Why am I being charged for my first bill when I haven't received my new SIM card yet?

Resolved! 0800 numbers not appearing on my bill

Hi there I wandered if someone can help I called the national covid helpline 0800 several times in dec 2021/Jan 2021 I need evidence of these calls. I can’t seem to see them what can I do to get this log?

I can't make or receive any calls

Hello, I have not been able to make or receive any calls today ( text is fine). I have unlimited minutes and texts, I am not sure why this is ?

O2

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