Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Cancel tariff

I bought a tablet on a year device plan and have paid that off. i want to cancel the tariff but there isn't an option for it. all the options just say phone 202 but i don't have time to sit on hold for hours. is there a way to cancel it online or thr...

No service / no SIM after transferring to 02

Hi any one help me Start porting(transferring number) from Plusnet to 02 on 30th may 2022 don't happen till 31th at 7am O2 sim say no service no SIM Plusnet when off at 2pm No service so now I have no working number Plusnet say no service but know it...

Start charged me without received sim card

I did not received O2 sim card, why O2 sent me a bill to start charging me.

Resolved! Mrs Masoumeh Shiri

Hi,could you please check the system and tell me when is my contract final payment?I need to know when is end of my contract.

Resolved! Poor service.

Dear sirs I am really unhappy with last months service I received, in fact I’m fuming. I asked 02 to help me with my bill for the month of may, as my pay date had changed. The advisor said that this wasn’t an issue as I was a good customer and theref...

Resolved! Direct debit

Hello

Resolved! Bolt on data

My data has run out I have a new tariff starting on 18th June I am unable to bolt on any data Have phoned and tried to do online and via the App Can someone please help me!!! I desperately need data

Sim Upgrade

Hello Quick question, when I took my sim only contract I was advised online after having a browse I could upgrade in 2 months 10 days. When I signed in today to check the price of a handset out of curiosity it now says 5 months 10 days 廊 I'm not exac...

Resolved! Ordered a new phone to collect

Order Number hello, originally I was told I would be able to collect my mobile from the 02 shop tomorrow (1st June). I already paid my upfront cost. it’s now saying my order is only at the first stage (ordered). Can I still collect it? [mod edit: ple...

Resolved! Pac code

Hi there I recently bought a new phone but returned it and the contract was also cancelled but I now can't phone to get a pac code to get a new contract. My o2 app is also not letting me have full access. Please can you advise how to get this.

O2

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