Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Number transfer

I’m changing from PAYG to PAYM but keeping my old number. I lost signal on the PAYG sim so swapped to the new PAYM sim and changed the number in my iPhone settings to my previous number as the advisor told me to do so. But now my iMessage won’t work/...

Resolved! My phone bills

Hey I’m just asking to see if both my bills have been paid for ?

Resolved! Apple Music

Hi I’m just about to upgrade and choose the deal sim only £15 a month 30 GB of data . It says I can choose 6 months free Apple Music but when it actually comes to choosing my extra , Apple Music is not an option.

Resolved! Changing your tariff

Is it possible to reduce your monthly tariff. I want to bring the cost down.

Nearly four weeks of pain - still no working phone

I “upgraded” at the start of July to a refurbished iPhone 13 as my old iPhone SE was full and barely working. The new SIM card never connected to a network; I took the phone into a store and they confirmed it was the phone that was faulty but said th...

Resolved! My extortionate bill

why is my bull set at £250 that’s absolutely absurd

Insurance...

Has anyone else had so much trouble with insurance.... first sent my phone away as it was broken then they sent a replacement, that came broken the screen wasn't on properly and was bouncing, sent me out another replacement then that one had problems...

Resolved! 02 charging extras and getting away with it

Title says it all. 02 charges extras for things they just expect you to believe. What legal action would someone be able to take on them?

Resolved! Second device

Hi all so I placed an order last night for another phone for my partner, had all the legal documents and an email saying full steam ahead for us... anyway I looked on my 02 tracker and all it says is order placed.. can anyone tell me if I've been acc...

Return an upgrade phone

I have just upgraded my wife's phone (to SE 3rd Generation from 6S Plus) and on receipt notice that it's much smaller than I realised and she will struggle typing on the new phone. It has come with a Sim but I haven't put that in yet to see exactly h...

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