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Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! O2 Not Transfering Number

I have my work phone number XX with Vodafone which I wanted to transfer over to by new O2 number YY. Once the O2 SIM card arrived, I put in a PAC request with Vodafone over two weeks ago. I used the online form to log my request, got a BluePrism emai...

Resolved! Advice needed please

Hi all, my mum is currently on Virgin PAYG which is finishing their service in a few weeks. I've got her a new phone and a new O2 pay monthly sim which I ordered using my own O2 account as I'll be paying the bill as she doesn't like giving banking de...

Resolved! Please help. O2 is not letting me downgrade my tariff

I'm paying £70 a month part of it is for the phone and rest for tariff. I'm not using my tariff allowance and its a complete waste of money. Just can't get hold of them on phone at all. Please help

Resolved! Pac code

Where do i add my pac code?

Resolved! Mobile Data Roaming on iPhone 13 Mini

Just been in France using my o2 sim in my Samsung A3 no issues, data roaming working fine, maps etc working fine. Swapped sim into new IPhone13 mini (birthday present) Data Roaming stops working, maps etc stop working. Google search found suggestion ...

Resolved! Cant give my PAC code to O2

I have a PAC code from my current provider. Tried contacting O2 on 202 from the mobile (with my new O2 SIM card in it) and also 0344809 0202 from my landline. Just get cut-off after automated voice says it'll take 30 mins to answer call. This is path...

Resolved! I had a call last month for my phone bill dropping down

I had call last month saying my phone bill will go down

Resolved! Order

Its been three days since i have placed an order and it said 24 hours to process but I still haven’t hear anything yet. Has anyone had this problem?

Resolved! Issue with payment

I have tried to contact you via telephone a number of times before the payment bounced back as I needed to urgently speak to someone about some troubles I am having atm with my bank , so when i try to go through the automated service never allows me ...

Resolved! What is wrong with O2?

I want to leave o2 but want to take my number with me. I have sent a text to the number they give you to get a PAC number. It just says they can't process my message at this time. They provide two number two call....both give a dead tone. I waited fo...

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