Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 2 replies
  • 2 kudos

Resolved! I left o2 a while ago and today I got a text - HELP

I left o2 a while ago and today I got a text saying from April they will be increasing my airtime bill. I have paid off my contract and device plan,Firstly, what the hell?Secondly, why? I also have no access to my o2 app, since I changed network

Kelzy by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Sri Lanka - is it included?

I have the travel bolt on but can't find any information as to whether Sri Lanka is included and what the cost would be per day? Most places I have travelled to tend to be £4.99 per day for 120 mins & texts and unlimited data. Would this be the same?

Nick19 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Has my order een accepted ?

I made a order for a iPhone 13 on Sunday evening and paid the £30 upfront and received things such as contract agreement and email saying we will email you with order updates and potential delivery within 24 hours .does this mean my order has been ac...

Tashau by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Charged £195 after cancellation. [abusive language removed]

I set up a contract sim and cancelled it within 3 days. Why have I now been charged £195, which I assume is the full balance that I would be expected to pay if I wanted to buy myself out of it? From my understanding I had 14 days to cancel without an...

Fork-sake by Level 1: Joiner
  • 2 replies
  • 0 kudos

Lost return

I brought some headphones from O2 for £199.99 plus £2.28 delivery charge, I have got it added to my next month bill. I have returned the item and have kept up to date with tracking, it seems to be the package has been lost, I have told o2 about this,...

A0001 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Not send the galaxy buds pro

Hello guys i get the Phone but te galaxy buds pro not sendet can you help me please

If by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Cancel number

Need to cancel two sim cars as lost them the numbers are +xxxxxxxxxxx and xxxxxxxxxx [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Craig211 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Change of plan mid term

Hey gang, So I've been getting terrible average 5Mbps speeds here where I live since I joined, if I go outside though and hold the phone up high I can get 15-20Mbps. It's still not great but then when I'm on the move I've always had good signal so a ...

Wod by Level 2: Apprentice
  • 5 replies
  • 0 kudos