Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! £300 Voucher Issue

I brought a New S22 2 months ago.Few weeks after i did the order i got a message about the voucher, I did everything it said.I did the Confirmation i still have not been given my voucher.I Spoke to O2 and they said i need to keep the contract and pay...

Resolved! Final Bill

I can’t see my final bill in My O2, after leaving O2 network for another provider and porting my number across. My O2 via the website doesn’t show that I have any devices and I can’t see my bill anywhere. I cannot access the app any more. Please can ...

Resolved! What are o2 doing to existing customers? Can anyone check I haven't gone mad?

Hi Guys The wife has been with o2 over 20 years. I understand there is so much competition now but can anyone help me unpick this? Wife was on an iPhone x and sim contract which Finished months ago so looking at our bills. Anyway want to change her c...

Resolved! Phone disconnecting

Everytime I make and receive calls, 1 or 2 minutes into the conversation the person the other end can’t hear me. I can still hear them. This has been going on for a couple of weeks, does anyone have any ideas or suggestions please

Resolved! O2 Return problem

Hello so I sent back a Samsung Galaxy Z Fold 4 via a jiffy bag for return. It was delivered on the 18/10/22 but I contacted O2 and it's on the system as not returned. I am thinking it's there but it hasn't been updated. The device plan still shows up...

Resolved! Upgrade Question

Hi, I signed up for a Virgin broadband/O2 mobile package deal a while ago through Virgin as an upgrade to my existing broadband package at the time.My O2 account is now saying I can upgrade my phone but does anyone know if this will impact my Virgin ...

Returns Issues Please Help!

Hi, I ordered an apple watch SE, didn't like it so phoned up CS and a return was started. On The 24th Sept the jiffy bag came to return it as the post office wasn't open I left it till the Monday 26th when it was sent off via tracked 24 returns. Watc...

Resolved! No Data after Porting

have ported over to O2 today, took a bit of time but finally got service, Phone is telling me I have full bars of service but if I turn off wifi all apps tell me I'm not connected to the internet on the iPhone it is not telling me I am on 4G or 5G ju...

Resolved! Google Pixel 7 Pro

Bought the above before 17th October when the deal was free Google Pixel watch went to claim site google web page. Have to claim between 1st November to 30th not sure of end date.Now deal has changed and can no longer find any information or links to...

Resolved! No service after port

Hi everyone, I am in a desperate situation and need help! I ordered three o2 SIM cards on 22/09/2022 and 23/09/2022 want to join o2 from 3 mobile. However I was told that the system was only allowed order two SIM cards at one time and I had to call t...

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