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Jo-G · ‎13-12-2020

Wifi calling disappeared after I updated my Samsung s20 ultra to the latest android software.

It must be an o2 glitch because another phone from another network had same update didn't lose the wifi calling.

MI5 · ‎13-12-2020

@Jo-G

Try turning off and removing SIM card.

Turn on again and let it boot up fully before turning off and replacing the SIM card.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Jo-G · ‎13-12-2020

Thanks but didn't work. Still no wifi calling

MI5 · ‎13-12-2020

@Jo-G

The settings also got moved in 11.

Look in both call app settings and Network settings.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Diabeastie · ‎16-12-2020

turn phone off remove sim and turn phone back on then put sim back in when phone is fully loaded and logged in

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