My order has disappeared without any notification

[May2]

Although I ordered new sim one week ago, there is still no update even though it said they would email me in 48 hours. What’s more, the order disappeared when I see my o2 account.

Here is my order number 

ms-324837173,

Could you tell me what should I do to get out from this inconvenience?

[jonsie · Accepted solution]

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you

See links below

Or you can call them from 8am to 8pm on 0808 002 0202 or 0800 081 0255

[MI5]

@May2 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks