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WiFi connection issues

Bec
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on ‎27-04-2020 21:29 - last edited on ‎28-04-2020 08:57 by Moderator

on ‎27-04-2020 21:29 - last edited on ‎28-04-2020 08:57 by Moderator

My home WiFi is working with full signal (tested on other devices and working fine) but will not connect/work on my device.
I can use mobile data with no issues but WiFi will not allow me to load webpages etc despite being connected.

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MI5
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on ‎27-04-2020 21:33 - last edited on ‎28-04-2020 08:57 by Moderator

on ‎27-04-2020 21:33 - last edited on ‎28-04-2020 08:57 by Moderator

@Bec 

Reboot both your phone and wifi router then try again.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎27-04-2020 21:36 - last edited on ‎28-04-2020 08:57 by Moderator

on ‎27-04-2020 21:36 - last edited on ‎28-04-2020 08:57 by Moderator

Try rebooting the phone @Bec 

Try forgetting network in  wifi settings and reconnect

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
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Bec
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on ‎28-04-2020 08:53 - last edited on ‎28-04-2020 08:58 by Moderator

on ‎28-04-2020 08:53 - last edited on ‎28-04-2020 08:58 by Moderator

Hi,

Tried this and it’s still not working sorry.

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Bec
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on ‎28-04-2020 08:54 - last edited on ‎28-04-2020 08:58 by Moderator

on ‎28-04-2020 08:54 - last edited on ‎28-04-2020 08:58 by Moderator

Hi,

Tried this and it’s still not working. Just showing a loading icon.

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MI5
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on ‎28-04-2020 08:56 - last edited on ‎28-04-2020 08:58 by Moderator

on ‎28-04-2020 08:56 - last edited on ‎28-04-2020 08:58 by Moderator

@Bec 

What phone is it and have you used WiFi before on it?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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