WiFi calling

[Minnie2]

Wife has iPhone 6 cannot get any service on her phone where we live.How can we enable WiFi calling, so she can make calls from her phone. We know how to do it on the phone, but says we need permission from O2??.

[MI5]

@Minnie2 

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
Or 202 from your O2 mobile.
Advice from an O2 Guru to get through:
When you call 202, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.

[Minnie2]

After a week we got a message to make contact through 202. After a long conversation on the online chat both our phones were WiFi enabled in 24 hrs as promised. We are very happy with the service we received at the end although a bit long winded.

[MI5]

Glad you are sorted