cancel
Showing results for 
Search instead for 
Did you mean: 

Why is my bill £30.38

Paul123
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Why is my bill£30.38

Message 1 of 4
514 Views
1 ACCEPTED SOLUTION

Accepted Solutions

jonsie
Level 94: Supreme
  • 95581 Posts
  • 612 Topics
  • 7137 Solutions
Registered:

This looks like something you’ll be able to do or check in the My O2 app. We have a guide to help with that if you’re unsure how to use it Guide: How-to guide for My O2 And don’t worry if you get stuck because there’s an in-app messaging service you can use to chat with O2 who can help. Just go to the ‘Support’ tab and ‘Start a Conversation’ at the bottom.

If you still need help then the Social Media teams will be on hand, just send them a message

 

View solution in original post

Message 3 of 4
502 Views
3 REPLIES 3

TallTrees
Level 52: Innovator
  • 12341 Posts
  • 120 Topics
  • 398 Solutions
Registered:

Hi @Paul123 

Welcome to the o2 Community forum 

We do not have access to accounts as we are an o2 Community 

So to get an answer you need to contact O2 customer services here are links to help

You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202



HAPPINESS IS BEE SHAPED

Message 2 of 4
509 Views

jonsie
Level 94: Supreme
  • 95581 Posts
  • 612 Topics
  • 7137 Solutions
Registered:

This looks like something you’ll be able to do or check in the My O2 app. We have a guide to help with that if you’re unsure how to use it Guide: How-to guide for My O2 And don’t worry if you get stuck because there’s an in-app messaging service you can use to chat with O2 who can help. Just go to the ‘Support’ tab and ‘Start a Conversation’ at the bottom.

If you still need help then the Social Media teams will be on hand, just send them a message

 

Message 3 of 4
503 Views

pgn
Level 77: Grand Master
  • 39686 Posts
  • 244 Topics
  • 1797 Solutions
Registered:

And the link to the guide mentioned above, @Paul123 - Guide: How-to guide for My O2 - it will show where the extra charges came from.

Message 4 of 4
486 Views