This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Why i cannot receive verification codes and calls after i changed my number ?

Go to solution
Sumit
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎28-02-2020 10:03

on ‎28-02-2020 10:03

I got a new o2 sim card and then i wanted to keep my old number and then i changed it since then I'm not able to get any verification codes and calls. Why ?
Message 1 of 3
1,078 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
MI5
Level 94: Supreme
  • 152224 Posts
  • 651 Topics
  • 29030 Solutions
Registered:

on ‎28-02-2020 10:08

on ‎28-02-2020 10:08

@Sumit 

Seems like something went wrong with the sim swap?

Were you on O2 before or a different network?

Is your phone unlocked to accept an O2 sim card?

I would contact customer service to check your account status first Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 3
1,076 Views
0 Kudos
2 REPLIES 2

Go to solution
MI5
Level 94: Supreme
  • 152224 Posts
  • 651 Topics
  • 29030 Solutions
Registered:

on ‎28-02-2020 10:08

on ‎28-02-2020 10:08

@Sumit 

Seems like something went wrong with the sim swap?

Were you on O2 before or a different network?

Is your phone unlocked to accept an O2 sim card?

I would contact customer service to check your account status first Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 3
1,077 Views
0 Kudos

Go to solution
Martin-O2
Former Staff
In response to MI5
  • 8165 Posts
  • 772 Topics
  • 94 Solutions
Registered:

on ‎02-03-2020 11:49

on ‎02-03-2020 11:49

 Hey @Sumit did you speak to customer services about this and if so what did they say? 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
signature

Message 3 of 3
1,029 Views
0 Kudos
Top Kudoed Authors
View All
Top