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Why i cannot receive verification codes and calls after i changed my number ?

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Sumit
Level 1: Joiner
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on ‎28-02-2020 10:03

on ‎28-02-2020 10:03

I got a new o2 sim card and then i wanted to keep my old number and then i changed it since then I'm not able to get any verification codes and calls. Why ?
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MI5
Level 94: Supreme
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on ‎28-02-2020 10:08

on ‎28-02-2020 10:08

@Sumit 

Seems like something went wrong with the sim swap?

Were you on O2 before or a different network?

Is your phone unlocked to accept an O2 sim card?

I would contact customer service to check your account status first Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 152400 Posts
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  • 29092 Solutions
Registered:

on ‎28-02-2020 10:08

on ‎28-02-2020 10:08

@Sumit 

Seems like something went wrong with the sim swap?

Were you on O2 before or a different network?

Is your phone unlocked to accept an O2 sim card?

I would contact customer service to check your account status first Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Martin-O2
Former Staff
In response to MI5
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on ‎02-03-2020 11:49

on ‎02-03-2020 11:49

 Hey @Sumit did you speak to customer services about this and if so what did they say? 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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