Where is my new Sim

[Redrebel]

I ordered and paid for a new Sim card last week as I have changed to SIM only. It still hasn't arrived

Any ideas?

[MI5 · Accepted solution]

You need to contact customer service to chase it up http://www.o2.co.uk/contactus

[Martin-O2]

Hey @Redrebel did your sim arrive in the end? 

[Redrebel]

Yes, it arrived today. In the interim however, I spoke to a customer service adviser who moved me to a sim only plan with my existing sim card.

What do I now do with the sim that arrived today. I do not wanting be paying for 2 sim cards?

[MI5]

Check you only have one contract showing in your MyO2 http://www.o2.co.uk/myo2 but you should have just transferred in the first place rather than ordering a new contract.
If you have 2, you need to return and cancel the new one under the 14 day change of mind policy.
https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

[jonsie]

If you were contract before it was just a simple change of tariff without a new sim. The new sim will probably be a new contract but hopefully it will be a blank sim. Either check in My O2 or give customer service a call.

[Martin-O2]

You should be fine if you follow the above advice @Redrebel but it you have any further problems please let us know.