Solved: When does BoltOn starts?

Anonymous · ‎27-02-2013

Hi all,

i've got an O2 Pay & Go Go Go 500 Texts + 75 Mins + 100MB web and next to that a The Allrounder Web Bolt On. I received a SMS now stating that i've got 25MB left and after this i'll pay GBP1 a day for mobile web. However when i check my balance, the Allrounder Web Bolt On isn't used yet.

Will the Bolt On automatically be used when i run out of my Pay & Go Go Go package?

Thanks for the replies!

Anonymous · ‎27-02-2013

I actually just got off the chat with an O2 guy..
He confirmed that the Bolt On will be used when the primary package is used. So i'm a happy person again

Thanks for looking into things.. I read that terms and conditions thing also before enabling but got confused by the SMS.

View solution in original post

MI5 · ‎27-02-2013

Honestly I didn't know you could have the allrounder on PAYG ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎27-02-2013

Well they accepted my payment for it

I got the information from a phone shop and enabled online..

MI5 · ‎27-02-2013

Yes, I've finally found the page that confirms you can, however, it's not specific about how the bolt on will be used. Terms are here http://www.o2.co.uk/termsandconditions/mobile/pay-and-go-go-go-terms-and-conditions but it might be worth you calling 4445 to check when it kicks in or wait for one of the CS reps who come on here to answer you....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎27-02-2013

I actually just got off the chat with an O2 guy..
He confirmed that the Bolt On will be used when the primary package is used. So i'm a happy person again

Thanks for looking into things.. I read that terms and conditions thing also before enabling but got confused by the SMS.

MI5 · ‎27-02-2013

Good news, thanks for letting us know...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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