When am I going to receive my Pixel 9 Pro XL?

[Penny93]

I upgraded last thursday using switch up & the order still says processing and I have not received a dispatch email, despite the expected delivery date being tomorrow(22nd). However, on the actual order it says they have already sent the item, but alas, still no email. What should I expect?

 

[Bambino]

@Penny93 This is not O2. This is a customer community.

How to find help & contact O2: A Guide - O2 Community

[jonsie]

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you

See links below

Or you can call them from 8am to 8pm on 0808 002 0202 or 0800 081 0255

[Penny93]

Yea, obviously.

I am wondering if anyone has had this experience. Seeing as it's 1am, the day of my delivery, and O2 aren't going to be available at this time, I posted. 

[MI5]

@Penny93 

O2 do not operate a live stock system. Difficult to understand in this day and age of web sales, but that's how it is. 

No one knows what they have until someone goes to the warehouse to check, so your order could be out of stock and awaiting more supply.

Unfortunately, all you can do, is keep pestering sales for an update.

[Kraftydj]

Same here, but I ordered mine as soon as it went live during the made by Google event! 

[Jiimeny]

Mine is the same, rang o2 and they said it will be delivered today... but they couldn't provide me any tracking information etc and said the courier would ring me with that info. Not holding out much hope! 

[Kraftydj]

They're telling me that the processing of sending the device does not start till today and I go away at dinner time tomorrow and they say they cannot upgrade my delivery to AM even though I've offered to pay! I've called BS on everything they have told me today

[est1872]

They are having 'warehouse migration' issues which is causing havoc. All preorders seem to be stuck on 'processing' and will continue to sit like that until you get in touch and get them to change it manually. 

[Enlli]

@est1872 

That sounds like a creative response. All power to the person that came up with that one