When I get a call I cant hear them

[Anonymous]

So I recently started getting it where I would receive a call and when I answer I cant hear them this went on for a week so after trying many things I gave up and went for an upgrade so I went from a Samsung Note3 to an iphone 6s plus but its doing the exact same thing also my Mrs is having the same issue on her iphone 5 which makes me think this isnt a phone issue.

Has anyone else had this recently?

[Anonymous]

yep its gone from fine to a mast is down and they will be conducting routine maintenance tomorrow so I bought a new phone for nothing thanks O2

[jonsie]

If more than one person is affected then it stands to reason it's not a fault with the phoe...

#justsayin'

[Cleoriff]

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@Anonymous wrote:

yep its gone from fine to a mast is down and they will be conducting routine maintenance tomorrow so I bought a new phone for nothing thanks O2

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I hope you didn't pay much for it? At least you will have a spare now @Anonymous

[MI5]

Had to be the reason for it......

[Anonymous]

Maybe but my other half was having no end of issues with her iphone after the recent update so we atributed it to that and she seem to think it was happening everywhere but turns out its only when we are at home.

[MI5]

Well at least you know now, even if a little late....

[Anonymous]

Well the problem comtinues I did the app thing logged it was told they are looking then a day or so later was told all is fine but im still having phone issues its becoming a real pain as o2 say its the phone and apple say its the network as the speaker works fine.

More info

ARGHHHHHHHHHH!!!!!!!!!!!!!!!!!!!!!!!!!!!

[MI5]

If Apple have had the phone and checked it and say it's fine, I would believe them.
Report the issue again to O2.