I had a major disappointment with O2 yesterday.
I've been with O2 for more than 10 years and have had a mainly good experience but now I will almost certainly leave.
I had a 12 month contract without phone last year and it ended in January. I was not aware that I would need to renew it but thought that O2 would notify me if required. When checking my account online and also using the O2 app my tariff appeared to be the same but yesterday I received a bill which was almost double what I had been paying.
I logged into O2 to and chatted to one of the assistants and was told that I had been charged more because the contract had expired. I asked if I could continue with the contract but was only offered a new contract which was significantly worse than before. I spoke online to a "supervisor" who said that was the best they can do.
I've been shopping around and so far have seen three companies offering a much better package for less money. I'll be looking for a PAC code once I've decided. I was an O2 Broadband customer previously but left because they couldn't provide a Fibre connection and I might have returned if the situation changed.
Is there any point in ringing O2 to see if a better mobile contract is possible?
