cancel
Showing results for 
Search instead for 
Did you mean: 

What is the happen with my bill??

Anonymous
Not applicable

Hello

my name is Donghyo kim I used to be a student in Oxford

at that time I paid monthly with my bank account. after my course I moved to Korea and when I left england I went to O2 shop in london and then I stopped my O2 service However!!! I read email from o2 yesterday

it was about bill !! they said I have to pay more than 300 pounds even I thought it has done!

so...what should I do now??? please help my problem 😞

p.s I left england 3months ago

thank you   

Message 1 of 7
1,039 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 143426 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
You need to use the overseas number on this link to call O2 and resolve the issue.
It may be contract termination fees or they may not have cancelled it correctly, but either way, customer service can let you know.
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Message 3 of 7
1,034 Views
6 REPLIES 6

jonsie
Level 94: Supreme
  • 92917 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

MI5
Level 94: Supreme
  • 143426 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
You need to use the overseas number on this link to call O2 and resolve the issue.
It may be contract termination fees or they may not have cancelled it correctly, but either way, customer service can let you know.
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 3 of 7
1,035 Views

jonsie
Level 94: Supreme
  • 92917 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

You can't just stop a contract midterm. You have been billed for the full outstanding balance. 

Message 4 of 7
1,032 Views

MI5
Level 94: Supreme
  • 143426 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

You may find this help useful @Anonymous

 

https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/highlight/true#M56526

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 5 of 7
1,029 Views

Bambino
Level 84: Resplendent
  • 22942 Posts
  • 1022 Topics
  • 3662 Solutions
Registered:

@Anonymous You can call O2 Customer Service using Skype or another VOIP for free using this number: 0800 032 1402

You should call and speak to someone as soon as you can to avoid any more increase in your charges. Best time to call to avoid a long wait on hold is 8-8.30 am UK time. 

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 6 of 7
1,021 Views

Marjo
Former Staff
  • 7881 Posts
  • 468 Topics
  • 55 Solutions
Registered:

Hello @Anonymous welcome to our forum! How are you doing with this, did you manage to contact customer service as advised above? Please let us know!

Message 7 of 7
951 Views