Contract end date in My O2 different to what O2 tell me on phone.

[Anonymous]

On My O2 it says this:

“£0 left to pay on your existing contract

Upgrade to O2 Refresh today and we’ll pay off the rest of your existing contract for you. Otherwise you’ll finish paying it off through your monthly payments, on 14 December 2017”

I thought that’s when my contract was finished but when I rang to get a PAC I was told my contract ended on 14th January.

I’m confused. Can anyone enlighten me as to why the two dates are different. I know I got my phone Inn december 2 years ago!

Thanks
Tracey

[MI5 · Accepted solution]

It's because you need to give 30 days notice.
If you wanted to end it on 14/12 you should have called 14/11 to cancel.

[MI5]

but, you can still get your PAC now if you want to and when you use it, your final O2 bill will be generated automatically, so don't cancel your direct debit until it's paid.

[Anonymous]

Thank you. The lady on the other end of the phone wouldn’t give me a PAC code. I asked twice but she told me my contract didn’t end until 14th January. So if I call in the morning and get a PAC and use it straight away, will it automatically finish my contract?

[Anonymous]

Her name was Diane

[MI5]

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@Anonymous wrote:
Thank you. The lady on the other end of the phone wouldn’t give me a PAC code. I asked twice but she told me my contract didn’t end until 14th January. So if I call in the morning and get a PAC and use it straight away, will it automatically finish my contract?

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Yes, as soon as your new network ports in your number, your O2 contract will end.

You cannot be refused a PAC either.

[Anonymous]

Thanks for your help. I’m on it tomorrow!

[MI5]

Let us know how it goes please