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Waste of time customer services

Ben2023
Level 1: Joiner
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Is with my bill going on for more than 1 month. All started because a customer service agent got the numbers wrong for a number migration. 
Now I am being charged over £600 which I have been told will be credited, with no sign of it happening. I phone customer services pretty much every other day, with little of no help from the people I speak to!

my bank have charged me for an unplanned over draft, my phone has been blocked, I am being charged late fees, my credit rating is being effected, I have been promised manager call backs and up dates on several occasions and not receiving either. I emailed an official complaint, and not heard back. 
All in all and appalling service, civilised worded cannot explain how unhappy I am. After 20+ years with O2, I will be leaving!!

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pgn
Level 77: Grand Master
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I'll ask one of the O2advisors to reach out to you, see if that helps. 

Can you do anything for @Ben2023  today, @O2Helen01?

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O2Helen01
Former Staff
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Morning all, thanks for the tag @pgn . @Ben2023 I'm going to send you a message privately and we can discuss your issue further.

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