Void

[Rory_flynn]

Void

[jonsie]

This looks like something you’d need to call O2’s customer service team about – give them a call on 202  or 0344 809 0202

Use the specific Payment management number  0800 902 0217

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

[Rory_flynn]

I am unable to speak on the phone currently, see above. I need another way of contacting O2. What has happened to the live chat?

Thanks

[jonsie]

Live chat will appear when browsing the phones on the shop pages

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202  or 0344 809 0202

[Rory_flynn]

thanks I'll try. Original question voided as I don't wish to share personal information.

[Bambino]

@Rory_flynn This forum can be seen by the public so sharing personal information is a very bad idea.

Live Chat is generally pretty useless. You'd probably get a better result contacting O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (now X) (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)