Voicemail not working since SIM upgrade

[Anonymous]

I renewed my contract a month ago, going for a SIM only one for 12 months as the phone is great and the reception in my area is poor for just about everyone else.

The replacement SIM arrived a few days later and I went through the process of installing it etc.

This week, a colleague from work has pointed out that my voicemail isn't working.  Calls to my mobile, whether I decline them myself or let them go to maturity and cut off themselves, are not getting diverted to my Voicemail.

I went online and managed to get one of the Chat people who gave me the rote commands - 1750 / 901 etc etc but there wasn't anyway of staying chatting while the commands were entered.  Now I have double checked and the VM still isn't working.

Does anyone know what might have happened and how to get it working again?

Thanks, Graham

[MI5]

When you dial 1750, what happens?
Do you hear any messages spoken to you?

[jonsie]

Have you got TuGo installed now or at any time in the past? 

[Anonymous]

Nothing. It justs appears to connect and cuts off.

[Anonymous]

Yes, I do.

[jonsie · Accepted solution]

If TuGo is installed you turn it on or off within the app settings. The normal 1750 and 1760 won't work at all with it installed. In your call settings on the phone you need to go to voicemail and enter the number 901 and it should work ok.

[MI5]

Try 175002 as well as turning on in the tugo app.

[Anonymous]

Thank you SO much! That's got it sorted. I never imagined that the TuGo app would override the normal phone settings.

[MI5]

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@Anonymous wrote:
Thank you SO much! That's got it sorted. I never imagined that the TuGo app would override the normal phone settings.

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Yeah common knowledge on here.

The giveaway was the response you got from dialing 1750.

[jonsie]

Glad you sorted it out