Voicemail PIN reverts to default

[DaveL35]

This issue has been raised in the past, but as far as I can tell, nobody has been able to get a meaningful answer.

If you don't use voicemail for a while the secure PIN you have set up will revert to the default, and you lose your PIN protection.

I've contacted O2 twice today to try to get a resolution. On live chat, the advisor told me that it will revert after a time. When I asked how long, I was told it's in the phone settings, not in the O2 systems. This is clearly nonsense.

I contacted customer service on 202 and was told that the system is set up to revert to default "after a while" but the advisor was unable to tell me exactly (or even roughly) how long this while is. The best part was the explanation that it is "for security reasons".

Can anyone suggest a way to get someone who might understand the issue to listen and to accept that there is a problem and a security exposure here.

[jonsie]

To me it is a security flaw and once set should remain so.  I have to reset mine every few months as I don't use it very often 

[perksie]

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@jonsie wrote:

To me it is a security flaw and once set should remain so.  I have to reset mine every few months as I don't use it very often 

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just checked mine and sure enough it's set to default, si I've reset it.

Wasn't there something a while back about TuGo resetting it?

[jonsie]

That could be a good call. I can only switch voicemail on and off through TuGo now as none of the 1750,1760,175002 or 176002 work at all. 

[Toby]

Hi @DaveL35 ,

I will share this with the rest of my team.,A re there any other related points you would like me to mention also?: I'll get some info for you if I can.

Welcome to the community!

[DaveL35]

Thanks for the reply, Toby. I can't think of any other issues to mention right now. If you are able to make some progress with this one, I'll be grateful.

[DaveL35]

Regarding the comments about TuGo above: I've never even heard of TuGo until I read these comments so it's certainly not the culprit as far as I'm concerned. I never turn voicemail off or on either.

[Cleoriff]

Well it certainly seems that VM will reset itself to default pin if not used often...whether you have TuGo or not.

Something for us all to be aware of so thanks for posting @DaveL35 

[Toby]

I'll get back to you when I can @DaveL35 

Feel free to remind me after a time!

[DaveL35]

Any progress to report, @Toby ?