cancel
Showing results for 
Search instead for 
Did you mean: 

Voicemail PIN reverts to default

DaveL35
Level 1: Joiner
  • 7 Posts
  • 1 Topics
  • 0 Solutions
Registered:

This issue has been raised in the past, but as far as I can tell, nobody has been able to get a meaningful answer.

 

If you don't use voicemail for a while the secure PIN you have set up will revert to the default, and you lose your PIN protection.

 

I've contacted O2 twice today to try to get a resolution. On live chat, the advisor told me that it will revert after a time. When I asked how long, I was told it's in the phone settings, not in the O2 systems. This is clearly nonsense.

 

I contacted customer service on 202 and was told that the system is set up to revert to default "after a while" but the advisor was unable to tell me exactly (or even roughly) how long this while is. The best part was the explanation that it is "for security reasons".

 

Can anyone suggest a way to get someone who might understand the issue to listen and to accept that there is a problem and a security exposure here.

Message 1 of 38
6,471 Views
37 REPLIES 37

jonsie
Level 94: Supreme
  • 92921 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

To me it is a security flaw and once set should remain so.  I have to reset mine every few months as I don't use it very often 

Message 2 of 38
4,900 Views

perksie
Level 69: Guiding Light
  • 27019 Posts
  • 247 Topics
  • 1614 Solutions
Registered:

@jonsie wrote:

To me it is a security flaw and once set should remain so.  I have to reset mine every few months as I don't use it very often 


just checked mine and sure enough it's set to default, si I've reset it.

 

Wasn't there something a while back about TuGo resetting it?

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Message 3 of 38
4,896 Views

jonsie
Level 94: Supreme
  • 92921 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

That could be a good call. I can only switch voicemail on and off through TuGo now as none of the 1750,1760,175002 or 176002 work at all. 

Message 4 of 38
4,892 Views

Toby
Former Staff
  • 11577 Posts
  • 520 Topics
  • 213 Solutions
Registered:

Hi @DaveL35 ,

 

I will share this with the rest of my team.,A re there any other related points you would like me to mention also?: I'll get some info for you if I can.

 

Welcome to the community!

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

Message 5 of 38
4,886 Views

DaveL35
Level 1: Joiner
  • 7 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Thanks for the reply, Toby. I can't think of any other issues to mention right now. If you are able to make some progress with this one, I'll be grateful.
Message 6 of 38
4,879 Views

DaveL35
  • 7 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Regarding the comments about TuGo above: I've never even heard of TuGo until I read these comments so it's certainly not the culprit as far as I'm concerned. I never turn voicemail off or on either.
Message 7 of 38
4,822 Views

Cleoriff
Level 94: Supreme
  • 122366 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

Well it certainly seems that VM will reset itself to default pin if not used often...whether you have TuGo or not.

Something for us all to be aware of so thanks for posting @DaveL35 

Veritas Numquam Perit

Girl in a jacket
Message 8 of 38
4,790 Views

Toby
  • 11577 Posts
  • 520 Topics
  • 213 Solutions
Registered:

I'll get back to you when I can @DaveL35 

 

Feel free to remind me after a time!

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

Message 9 of 38
4,750 Views

DaveL35
Level 1: Joiner
  • 7 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Any progress to report, @Toby ?

Message 10 of 38
4,672 Views