cancel
Showing results for 
Search instead for 
Did you mean: 

Virgin and o2 both taking money

Elad
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I was moved from virgin to o2 on the 10th June, i have been billed by o2 on the 11th. How can i be charged a whole months fee for one day?. Virgin also took money from my account, the day before o2 did. Can anyone explain why I've been charged twice for the same month?

Message 1 of 4
1,900 Views
3 REPLIES 3

MI5
Level 94: Supreme
  • 151813 Posts
  • 650 Topics
  • 28843 Solutions
Registered:

@Elad 

O2 bill you a month in advance and you will only pay O2 for the airtime.

If you have a device plan, this will still be paid to Virgin.

Virgin Mobile to O2 | Help & Support | O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 4
1,895 Views

madasaf1sh
Level 78: King of Kings
  • 12032 Posts
  • 69 Topics
  • 3221 Solutions
Registered:

@Elad 

 

I would call Virgin and ask what is going on, as that doesn't sound right, as they know when people are been migrated (or supposed too)..  Are you sure o2 have taken the money, or is it just the bill? 


I would either call 0345 454 1111 or go to their community https://community.virginmedia.com 

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 3 of 4
1,878 Views

MI5
Level 94: Supreme
  • 151813 Posts
  • 650 Topics
  • 28843 Solutions
Registered:

@Elad 

As I said, O2 bill you a month in advance, but the bill isn't due until 2 weeks after.

Depending on when your Virgin bill date was, it may change slightly.

 

Will my bill date and payment date change?

Your bill and payment dates won't change unless you're usually billed on the 29th, 30th or 31st of the month, in which case your bill date will move slightly to the 1st of the month and your payment date will move to either on or after the 15th of the month. If this applies to you, we'll be in touch to let you know of the change. The Direct Debit on your bank statement for your monthly Airtime Plan will also change from 'Virgin Mobile' to 'O2'.

This is only for the airtime part of your mobile plan. Any handset loan agreement payments will stay on the same day, as they'll still be provided by Virgin Media Mobile Finance Ltd. Your Direct Debit for handset loan repayments won't change either, and will still show up as 'Virgin Media' on your bank statement.

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 4
1,874 Views