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Video call and normal call keeps cutting out

Becky20
Level 1: Joiner
  • 1 Posts
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I have an iPhone, since I have updated my phone I’ve had a problem. When I’m on call, Facebook messenger video call or on FaceTime it always cuts out and it’s got nothing to do with my network because it’s completely fine! I have turned my phone off multiple times, ended the call to see if it’s just a glitch and deleted the app (Facebook messenger) incase it’s the app but after multiple tries after trying everything it still doesn’t work. This has started happening after I updated my iPhone a few days ago and I was wondering if it’s because of the new update or because of O2? The new update is called “IOS 13.4.1” Could I have some help please. Thank you
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MI5
Level 94: Supreme
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@Becky20 

I'd start with asking Apple https://www.apple.com/uk/retail/geniusbar/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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