Phone cuts off mid call at home and abroad

[Jaxleo]

My new phone keeps cutting off mid call. It doesn’t mater where I am. So it’s obviously the phone. I’m now on holiday in Greece and I can’t make important calls home. 

[Cleoriff]

@Jaxleo 

It could be a new sim required (If you used old sim in new phone?)

A few things to try whilst abroad

• Make sure Mobile data and data roaming is enabled
• Turn off 5G
• Turn Airplane mode off then on (This often kickstarts things)
•   Reboot phone.
•   Manually search for a different network
•   If using an iPhone, change data apn to  mobile.o2.co.uk
•   Call customer service to check for any roaming bars applied to your account.
•   If none of this works you need to contact O2:

If you need to contact O2 from abroad, use this free number +44 7860 980 202

OR use Social Media  -on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)