@Sally111
VAT bills are not the norm on the personal side in O2 - that said, assuming the System 360 upgrade does not change things, they used to be an O2 enabled setting which made a VAT bill available in your MyO2.
Guide: How do I get to the 'Download Bill' page?
It can take several months of hassle to get VAT invoices switched on in My MyO2 - once enabled, it stays on, usually. Just keep calling 202 around 08:00am until you get a good agent who knows how to apply to your account.
Note the VAT only applies to your Refresh Tariff Airtime component, as the Device Plan is a credit agreement.
If you are SIMO or on a bundled tariff from a reseller, the VAT invoice shows all the detail and a VAT number on the first page of the bill.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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