You need to get in touch with customer services to ask for this @JW40
This is a community of o2 customers, so we can't help.
All ways to contact them are in the guide Guide: How to find help & contact O2
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
