Solved: Using prepaid Purecard

Buck1981 · ‎27-03-2023

I have registered and got my purecard details but how do I use my purecard online when I don't have an expiry date to enter when putting in the card details?

MI5 · ‎27-03-2023

@Buck1981

You need to select the correct type of card when entering the payment details and it won't ask for an expiry date.

No prepaid card expires.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎27-03-2023

@Buck1981

You need to select the correct type of card when entering the payment details and it won't ask for an expiry date.

No prepaid card expires.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Buck1981 · ‎27-03-2023

As soon as i start typing the long number, it automatically selects what kind of card it is and still asks for a expiry date

MI5 · ‎27-03-2023

Can you not change it @Buck1981 ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Buck1981 · ‎27-03-2023

I've tried, won't let me.

MI5 · ‎27-03-2023

@Buck1981

The example on this link does actually show an expiry date https://o2.purecard.com/

If yours doesn't have one you'll need to contact O2 to find out why.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Buck1981 · ‎27-03-2023

I've not actually received a card yet. Just access to the card details when I login and there's no expiry date there.

MI5 · ‎27-03-2023

Looks like you'll need to wait until you receive the card then @Buck1981

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Buck1981 · ‎27-03-2023

Seems so. Cheers.👍

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