Solved: Re: Upgrading Price Over The Phone The Same as on ...

mr_ant · ‎14-11-2020

Hey, i just wanted to ask because i am due to upgrade in 14 days time is the price from the upgrade team over the phone the same as on the website or does ringing the upgrade team give better and cheaper tariffs than whats on the website, i am guessing the pricing on the website will still be the same as when i am due to upgrade, thanks

MI5 · ‎14-11-2020

@mr_ant

You may be able to negotiate a small discount if you call sales. It depends largely on your regular spend with current and previous contracts.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎14-11-2020

@mr_ant

You may be able to negotiate a small discount if you call sales. It depends largely on your regular spend with current and previous contracts.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

mr_ant · ‎19-11-2020

When you upgrade via O2 website will the prices be the same as the prices you see if you taken out a new contract?

MI5 · ‎19-11-2020

Yes @mr_ant

That is the O2 ethos, but as I said, upgrading customers may be able to negotiate a small discount by calling upgrades.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

mr_ant · ‎19-11-2020

ok i will ring them up next week, thank you

MI5 · ‎19-11-2020

Good luck

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

mr_ant · ‎19-11-2020

Thank you for all your help on the forums, very much appreciated

MI5 · ‎19-11-2020

You're very welcome mate.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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