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Shaun365
Level 1: Joiner
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on ‎23-09-2023 16:53

on ‎23-09-2023 16:53

Paid last bill to upgrade to new phone last night, went through all sections, money went out my bank, then was a problem on last stage. No phone being delivered, money down an customer service is a joke. Anybody else had a issue like this? 

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MI5
Level 94: Supreme
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on ‎23-09-2023 17:05

on ‎23-09-2023 17:05

@Shaun365 

Your payment will be pending and will be returned if O2 don't process the order.

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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