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Mariners88
Level 1: Joiner
  • 1 Posts
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Registered:

‎13-07-2022 16:03

‎13-07-2022 16:03

Hi, I recently went to upgrade my phone bu then decided not to keep it and contacteed o2 to arrange a return and cancel my new plan. I have returned the phone and o2 have acknowledged that they have recieved it. I didn't recieve a refund, I had an online coversation and the operator agreed I was due a refund but to date I have only recieved a small portion of the cost of the phone. What can I do, I have sent emails to customer care and recieved no reply. I tried t oget on the online chat but it syas it is busy.

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MI5
Level 94: Supreme
  • 151360 Posts
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Registered:

‎13-07-2022 16:17

‎13-07-2022 16:17

@Mariners88 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151360 Posts
  • 648 Topics
  • 28830 Solutions
Registered:

‎13-07-2022 16:17

‎13-07-2022 16:17

@Mariners88 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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