Solved: Upgrade

Mariners88 · ‎13-07-2022

Hi, I recently went to upgrade my phone bu then decided not to keep it and contacteed o2 to arrange a return and cancel my new plan. I have returned the phone and o2 have acknowledged that they have recieved it. I didn't recieve a refund, I had an online coversation and the operator agreed I was due a refund but to date I have only recieved a small portion of the cost of the phone. What can I do, I have sent emails to customer care and recieved no reply. I tried t oget on the online chat but it syas it is busy.

MI5 · ‎13-07-2022

@Mariners88

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎13-07-2022

@Mariners88

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

O2

Upgrade

Phone no longer tied to my account

O2 Travel (for O2 Travel Inclusive Zone) Bolt On

Error code 14

replacement sim card

So then, this courier arrived