Upgrade

[JaiDee]

I am on a pay monthly contract and have been since October so I have been waiting patiently to upgrade to a device. My account showed I could upgrade in 24 days so I was excited to shop around for a new phone! There was also an option to upgrade my tariff so I thought why not?  But now that I have changed my tariff it says I have to come back in another 6 months to upgrade to a device! If I knew that changing my tariff would push me back 6 months I would not have upgraded. Has anyone else had this problem? I find this really unfair!

[Cleoriff · Accepted solution]

@JaiDee 

You should contact the sales team as they can help you with that – message them on Social Media  -on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255