Upgrade problems

[Ashley30marshal]

I was due a upgrade today but a few months ago instead of a tariff change I upgraded my sim only and they added 3 more months to my upgrade date called straight away and 02 reversed the upgrade and was told the date would go back but never did I have called many time but with no luck can any 1 suggest anything I might be able to do as I technically did not upgrade and have now been with.02 over 6 months?

[Cleoriff · Accepted solution]

Hi @Ashley30marshal 

You need to contact O2. All numbers are in this guide Guide: Coronavirus Community Help and Support 

The best number to call currently is 0800 587 4005

[Ashley30marshal]

Hi Cleoriff I have many times promised call backs no 1 ever does sent to management they reassure me will be resolved but still no luck and spoken to numerous staff that all tell me different things and have spent over 20 hours on the phone with 02 and keep going round in circles

[Cleoriff]

Hi @Ashley30marshal 

O2 rarely call back and certainly won't whilst most of them are working from home.

However, the number I gave you above does have excellent results in getting through to an advisor who helps. Try it and see.

[Ashley30marshal]

Thank you

[Cleoriff]

You are very welcome @Ashley30marshal 

Best of luck.

[Marjo]

Hi @Ashley30marshal , just wanted to check how you're getting on with this and if you managed to reach customer service in the end to discuss your upgrade issue?

[Ashley30marshal]

Yes I did and we have reached a compromise upgrade 4 weeks 😎

[Cleoriff]

Excellent news @Ashley30marshal