I am wondering if anybody can help me please.
I have been trying to upgrade since Wednesday with no joy so far. Initially, when I was sent the link to click to complete the order from Retentions, it wouldn't log me in and kept going back to the log in screen. Then I had an error message saying that I couldn't access this service or the code had been used too many times. I called up again and nobody at O2 had heard of this error message but said to wait until today and they would call me and try to resend a new link. Nobody called so I called them and have a new link. However, now I get a screen with a duckling and a phone with the following message
We're working on it
This page is unavailable because we're making improvements to our site. We'll have it back up and running as soon as possible.
Customer Services don't seem to know what is going on. Has anyobody else got any ideas? I seem doomed to not get this sorted via O2
