Solved: Upgrade and data allowance

Bubbles95 · ‎30-06-2020

Recentlu upgraded phone my previous data alloeance is showing as a bolt on and is being added to my current data allowance. Also what happens to previous account bill if you upgrade. Will payment stop autonatically

MI5 · ‎30-06-2020

@Bubbles95

Your bill date stays the same and just changes to the new tariff rate.

Your old contract is automatically cancelled.

Extra data always shows as a bolt on Guide: Where is my discount or Extra Data?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎30-06-2020

@Bubbles95

Your bill date stays the same and just changes to the new tariff rate.

Your old contract is automatically cancelled.

Extra data always shows as a bolt on Guide: Where is my discount or Extra Data?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Bubbles95 · ‎30-06-2020

The upgrade and new allowance is 5GB. Previously I had 15GB. Now showing as 20GB allowance but i dont know the 15GB has been added.

MI5 · ‎30-06-2020

@Bubbles95

That may all change after the first bill as you will still have your old tariff allowances until then.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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