Upfront payment issue

[Jasey1994]

Hi
Trying to pay upfront cost for contract but keep getting the same message cant check this card no matter what card I try and use.

[jonsie]

Can you try a PC and use a different browser

Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808

[Jasey1994]

I will try that, any browser do you recommend? Only tried google chrome

[Cleoriff]

Seems yet another system failure!

[Cleoriff]

@Jasey1994 

You could try Edge, IE, Firefox just to see if it is browser issue

[Jasey1994]

It didn't work on Firefox or Edge it's weird because it goes to the validate security with my bank

[jonsie]

I would give them a call @Jasey1994 

Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808