Unused SIM card

[SET1]

Dear o2

haven’t registered the SIM card and have no intention of using it. Therefore, I am not legally obliged to pay for a service I have not used.

I have  previously attempted to contact yourselves on numerous occasions but to no avail. For example, waiting 40 minutes to finally get through to an advisor only for them to terminate the call. On other occasions I have waited 30 minutes for my call to be answered before giving up.

Best regards

Steven Turnbull

[MI5]

@SET1 

Used or not you are liable to pay for it and will be hounded by debt collectors if not cancelled correctly.

Guide: Cancelling Your Contract 

This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

[SET1]

As I clearly stated, I've followed all procedures. If I can't contact them, how do I cancel it. Simple. I will certainly not be paying them. 

[madasaf1sh]

@SET1 

All the ways to cancel the contract have been provided to you, you need to make contact with o2, and that means staying on the phone or writing to them (by letter to cancel), or get a PAC or STAC code.. 

Just because you don't activate a sim for a contract YOU  signed up for, doesnt absolve you of paying the contract..  

And good luck with OfCom who will tell you to go away 

[MI5]

Feel free to carry on in the belief that you are correct, but I can assure you 100% that it will not end well for you.......

[Enlli]

Come to this late, but it sounds like it may be a SIM sent to you as part of a Volt Contract. If that is the case then cancelling the SIM may require you renegotiating your package with Virgin. Also, there will be a minimum term to the contract before which you will have to pay termination fees.

If this is not the case, fine, but if it is be warned of the consequences 

[Oxonian]

@SET1 

Have you tried engaging with the O2 complaints' team ? They might well be able to provide you with clarity on what you actually owe and what rights you have or don't have. 

And why did you get a SIM when you have no intention of using it ?  

[SET1]

‘hounded by debt collectors’. For £12 🤔👍. 

[Enlli]

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@SET1 wrote:

‘hounded by debt collectors’. For £12 🤔👍. 

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Plus late and collectors charges coming up

[SET1]

It’s £12.