Unknown increase in data usage?

[skitzyd43]

The past two months I seem to have used all my data but I haven't used my phone any more than I usually do. I really don't understand why this is happening and why I have such an increase in my data usage! Weirdly, it has also happened to my other half, my mum and my step dad too in the past couple of months!

My stepdad and I are running a Nexus 5X and my Mum and other half are running a Nexus 5.

The drill down in myo2 is useless and doesn't tell me anything other than i have gone over!

Any help or advice would be appreciated!

Thanks

[skitzyd43]

Thanks @Cleoriff will be back again if i ever need advice! Ettiquette book in hand haha! x

[Cleoriff]

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@skitzyd43 wrote:
Thanks @Cleoriff will be back again if i ever need advice! Ettiquette book in hand haha! x

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No need to any etiquette book @skitzyd43 There is a welcome thread here is you want to introduce yourself.....http://community.o2.co.uk/t5/Welcome-News/Introduce-yourself-on-the-O2-Community/m-p/964768#M15657

Come back any time...you will be really welcome...:smileywink:

[Beenherebefore]

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@MI5 wrote:
Have a look in your device settings under data usage and it will tell you what app has used the data.

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Now I wonder what answer would have been given by Live Chat or even Customer Services? @Toby @Martin-O2

[Toby]

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@Beenherebefore wrote:

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@MI5 wrote:
Have a look in your device settings under data usage and it will tell you what app has used the data.

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Now I wonder what answer would have been given by Live Chat or even Customer Services? @Toby @Martin-O2

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If this question was asked I would imagine they would offer similar advice @Beenherebefore; to check out which apps/services are using the most first.

[jonsie]

Either that or add more data 

[Beenherebefore]

I would hope so but I'm not convinced because of your use of the word "imagine"......not a great deal of certainty there......perhaps you should make a test call to them.