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Unknown Tariff Charges

Clevi
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on ‎28-01-2021 05:24

on ‎28-01-2021 05:24

Every few months I get unknown tariff charges, fees or some other charge that is unknown to me. I do not use the phone for gaming, ads or any charges other than my monthly service payment.  I have gone over the non use charges over several years with 02.  They cannot tell me exactly what the charge is for other than to say I bought something.  This goes on for and hour or two every time this happens.  Because I have this headache every few months with them, I specifically told them to block out anything and everything that would be an extra charge other than the flat service fee.  This month again I have another tariff unknown charge of 17.23.  I have had the phone on airplane mode and only useable in wifi since March.  Still I am getting these unknown charges.  Does anyone else have this problem.  What action do you take against this??  Please help.

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Bambino
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on ‎28-01-2021 05:44

on ‎28-01-2021 05:44

@Clevi You should be able to see any extra charges on your MyO2 page: http://www.o2.co.uk/myo2

I will also tag @O2Lisa who will be on at 8 am and can investigate this for you.

I DO NOT WORK FOR O2



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O2Lisa
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on ‎28-01-2021 08:04

on ‎28-01-2021 08:04

Morning @Bambino, thanks for the tag smiling

I'll message you privately @Clevi so I can take some account details and get this looked in to for you relieved

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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Clevi
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on ‎30-01-2021 20:11

on ‎30-01-2021 20:11

Hi 02Lisa.
I sent a reply on this through email a couple of days ago. I have not heard back. Hoping you recieved my message.
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MI5
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‎30-01-2021 20:15 - edited ‎30-01-2021 20:17

‎30-01-2021 20:15 - edited ‎30-01-2021 20:17

@Clevi 

You need to reply to the private message on here.

Look at the top right of this page for your messages.

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I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Clevi
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on ‎05-02-2021 23:20

on ‎05-02-2021 23:20

Hello,

I am still trying to get an answer to the surcharges that show up on my 02 account when I have not bought anything, nor have late fees etc.

 

Lisa, mentioned it could be a late fee of 3.50.  However, the bill states "late fees" if there is any which I have no late fee. 

 

There is still the 17.23 surcharge that no seems to be able to explain what it is for.   Is there anyone out there that gets surcharges off and on with no explanation of what it is and at the same time not having bought anything.  Can you advise how you were able to deal with it.

 

Best regards,

Lynn

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