Unhappy with service.

[Anonymous]

o2 netwotk are charging more moneY..

i have been with o2 pay monthly contract for 23 months now. everytime getting problems with internet and minutes. if we are exceeding our minutes limit...they will not let us know or they will not intimate to us. actually i get 300 mins per every month but i use more minutes because we can't check our minutes everytime ...so everytime around £30 added to my bill. its ridiculous everytime. no data available ..everytime i should request them for data connection. so i want to leave o2 asap. ITS NOT VALUE FOR MONEY

[MI5]

Leave - It's a free country.

[version7point0]

Hi vijayhates.

You can check your minutes and text bu simply texting the world "balance" to 21202.

Or you could even reset your call timers on your billing date each month if you are having problems accessing the balance inquiry service.

As for your internet; what phone are you using, what exactly is happening for it not to work?

If you have been having problems, why has it taken you 23 months to mention something, you can call customer service, pop into a store or even chat with community members here at any time.

If you want to leave O2 you will need to speak to customer services and provide a 30 day notice period to end your services.

Take care.

[jonsie]

Presuming you are on a 24 month contract you can give 30 days notice to finish your contract. Ask for your PAC code to give to your new network provider if you wish to retain your number.

[Anonymous]

You could of changed to a higher tariff with more minutes why would you pay extra money without even looking at other options

[Anonymous]

I regularly use the MY02 App to keep an eye on my usage.

As your close to your contract end then as said earlier give notice, ask for your PAC code and move to another network but beware the grass is not always greener on the other side !

Check that the network your interested in joining gives adequate coverage where you reside and work.

[Anonymous]

bet he already knew he could leave in a month & just wanted to rant, you could use a data app or checked your t&c for when you could of highered your tariff

[Anonymous]

As far as I know you can move to a higher tariff whenever you like there was certainly no need to wait 23 months