Under review for over 72 hours

[Tomtom]

I ordered a new monthly contract with an iphone 13 pro 3 days ago. 

O2 were quick to take my £30 upfront payment but then said it was under review and would take up to 24 hours. It's been over 72. 

I've called customer service 4 times. 3 of the agents were very confused and put me on hold while they called their colleagues and passed me around to various departments. 1 hung up when I explained the problem. 

I have received all legal documents, a temporary number, order confirmation.

Problem is, I'm away over Christmas, and if it gets sent out while I'm away, who knows where it will end up. The only reason I ordered it was because they state next day delivery on the site. 

Please advise what I should do. 

Thanks

[MI5 · Accepted solution]

@Tomtom 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks