Unblocking my device

[Rachelhelen]

Hello, please can I have some help to unblock my phone/sim. I have changed to EE because I don't have any signal with o2 where I live and my phone is blocked by o2. I am unable to recieve codes because my o2 account has now been shut down so apart from not having any signal or not being able to use my phone to call or recieve messages from o2 with the codes I need I'm not sure how to unblock my phone/sim? 

[Cleoriff]

@Rachelhelen 

If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this.

[Rachelhelen]

Hi Cleoriff, unfortunately I don't have Facebook Instagram or twitter? 

[Bambino]

@Rachelhelen Call 0344 809 0202 or 0800 032 1402 using Skype Guide: A Guide to Skype # or numbers here: Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.

[MI5 · Accepted solution]

@Rachelhelen 

How to unlock here Guide: Unlocking an O2 phone to use a different SIM card 

[KP7]

Hi,

Is there any advice for when the form won't submit? I keep getting the "Oops something went wrong" message. For security details I click on "I don't know my password" and filled in the other questions instead.

[MI5]

@KP7 

You need to reset your security word in your MyO2.

[KP7]

Hi again,

I have managed to change my security word, but I continue getting the "Oops something went wrong" message when filling out the form. Any advice? 

[Bambino]

@KP7 Contact O2 via social media. They should be able to help you:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)