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Anonymous
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Unable to use data and call

Hi, I had sytuation when I been on holiday and my direct debt didn't go trough, O2 blocked my tariff data and calls, when i back from holiday i paid full bill with extra charges and still I can't use data and also calls what should i do now? 

Posts: 88,160
Topics: 532
Solutions: 11,377
Registered: ‎04-04-2012

Re: Unable to use data and call

It usually takes 24 hours for services to be restored. After that make sure you reboot your phone.
If still not working give customer services a call from a landline or other o2 phone http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 70,190
Topics: 547
Solutions: 3,426
Registered: ‎04-01-2009

Re: Unable to use data and call

You do need to call them and ask them to manually reconnect you if the system doesn't do it automatically. Bear in mind the system updates midnight every night.