Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Voicemail - maximum message length

Hello, I had my voicemail set up to have a maximum of 4 minutes for anyone leaving a voice message. There was also a helpful warning for anyone leaving a message that there was 10 seconds left at about 3 minutes 50 seconds. Now the maximum length has...

Confused About Roaming – Virgin Media + O2 SIM Promo Says 75 Destinations, But I Only Get 27?

Hi everyone,Hoping someone here can help clarify something for me.I recently signed up for a Virgin Media broadband package, and as part of the deal, I added an O2 Pay Monthly SIM. One of the advertised benefits was that I could "roam freely in 75 de...

Bolt on

Website is only offering me option of 100Mb bolt on - I used to be able to buy more

Unable to buy bolt-on over 100mb

Hello, Over the past couple of days I've been trying to buy a data bolt on. The only option is to buy a 100mb for £5.50. The larger data bolts on which are better value seem to be blocked. I've tried the app and the website. On the app, it doesn't al...

Unable to Increase Bolt On Amount. Pay By Month

Am unable to Purchase the desired amount of Data Bolt On (8GB) due to both App and Websites, interactive buttons not working. (Stuck on 100MB, unable to increase)

April 2025 Price Increase

Hi there,I received the price increase email on 2 Feb notifying the £1.80 price increase to my sim only contract per month. I'm slightly outside the 30 day window specified in the email, but before being moved to the new contract terms on 9th March, ...

Resolved! CANCELLED CONTRACT LAST MONTH AND MOVED TO TESCO MOBILE . TELEFONICA HAVE TAKEN DIRECT DEBIT OUT O

Cancelled contract with o2 and moved to Tesco mobile . Telefonica have taken direct debit for January. I want my money returned. Contacted customer services but there English was difficult to understand on a poor line { o2 run Tesco } which then fail...

USwitch deals now not letting existing customers switch.

I have been a O2 customer for over twenty years and always get the best deals. Soon as O2 put up my bills I used to get a cheaper deal via USwitch, as an existing customer which was an option when they sent you to the O2 site.Last year I didn’t bothe...

Resolved! Important texts not coming in on my account?

I had to get a OTC (One Time Code) to log in on here a bit since, and despite requesting the code, it took about 3 attempts to finally get the code. I freely admit I have NO patience, but it's not just the OTC codes, texts in general don't always com...

Why won't O2 give me a PAC Code???

I've sent 20 requests by texting PAC to 65075, every time I try to send it just says "not sent". There is no option to request this online or in My O2 either. The advice there just says if you text you'll receive a response in 60 seconds. It's like t...

O2

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