So, my friend who was with o2 recently got a new pixel 5 on iD mobile and ported his number from o2. I texted him on his o2 number as the port was processing and he received it but he wasn't able to receive any calls. The next day I tried to text him several times and none of them were being sent to him. I was able to call him but just not text, although, other people were able to text him.
It's been over a week now since the port and he's still not able to receive my texts. I can receive texts from him, though. Just to clarify; I can make and receive calls, I can text and receive texts from all my contacts other than this one particular person. They can make and receive calls and texts including to me. Why is it that I am unable to text him and only him? But he can he text me? It's just so weird!
He has been through this with iD mobile, got a new sim card, etc. I have tried resetting my device, taking the sim card out and other supposed fixes but nothing has worked.
I called o2 customer services today and was escalated to another person who wasn't very helpful and ended up hanging up the phone on me. They said twice that it's to do with iD mobile despite me trying to explain that we've been through this with them for over a week now and they suggested for me to contact o2. It just seems like they're both passing on the problem to each other and no one knows how to fix this. And I must admit I have never heard of anything like this before.
Some fixes that were suggested by iD and other people were that it was something to do with my phone but I have taken out the sim and used it on another device and it still won't send the text. Also, they suggested that my friend had somehow blocked me and we looked into that, there are no blocked numbers on his phone or account, and have since disabled all spam filters etc. Still, it doesn't work.
The only thing I can think of at this point is that it might be something to do with while porting the number over to iD I had texted him and somehow that has blocked me from being able to text him.
I'm hesitant to call o2 customer support again considering how rude the person was to me, her refusal to listen to the full story, and just pass the blame to iD. We're currently talking with iD again after we have already tried using a different sim, factory reset, and a bunch of other things. I'm really at my wits end with this and the fact that no one has any idea how this could have happened or how to fix it.
